Start with the rider’s height rather than age. Use our Bike Size Guide to compare wheel sizes and recommended rider heights for a safer, more comfortable, and more confident fit.
You can find our Bike Size Guide in the Support menu at the bottom of the website.
Most bikes arrive partially assembled. You may need to install or adjust parts such as the handlebar, pedals, front wheel, seat, or training wheels, depending on the model. Assembly instructions are included.
Shipping times vary depending on your location and the selected delivery service. You will see the estimated delivery time during checkout and receive updated shipping information after your order is placed.
Once your order has shipped, we will send you a confirmation email with a tracking number and tracking link. Please allow some time for the carrier to update the tracking information.
Eligible products may be returned according to our Return Policy. Return eligibility, time limits, and product condition requirements may apply. Please contact our customer support team before sending a product back.
Our bikes include warranty coverage against eligible manufacturing defects. Warranty terms may vary by product and do not cover normal wear, improper assembly, misuse, accidents, or unauthorized modifications. Please review our Warranty Policy for full details.