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Refund policy

Return & Refund Policy

At SkyKingSports, we want every child to enjoy a safe and comfortable riding experience. If you are not completely satisfied with your purchase, we are happy to help.

Returns

We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.

To be eligible for a return, your bike must:

  • Be in the same condition as received
  • Be unused and not ridden
  • Remain unassembled or only lightly inspected
  • Be returned with the original packaging
  • Include all original parts, accessories, manuals, and materials
  • Include proof of purchase or order information

Bikes that have been ridden, damaged, scratched, modified, or show signs of use are not eligible for return.

How to Start a Return

To request a return, please contact us at:

Email: support@skyking.com

Please include:

  • Order number
  • Customer name
  • Reason for return
  • Photos or videos of the product (if applicable)

Please do not send your item back before receiving return approval from our team.

Returns sent without prior authorization will not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless:

  • The product arrived damaged
  • You received the wrong item
  • The product has a confirmed manufacturing defect

Because bicycles are large and oversized items, return shipping costs may vary depending on the carrier and location.

We recommend using a trackable shipping service for all returns. SkyKingSports is not responsible for packages lost during return shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order immediately after delivery.

If your bike arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery.

Please provide:

  • Order number
  • Photos or videos showing the issue
  • A description of the problem

After review, we will work with you to provide the best solution, which may include:

  • Replacement parts
  • Technical support
  • Product replacement
  • Refund (when applicable)

Non-Returnable Items

We cannot accept returns for:

  • Bikes that have been assembled and ridden
  • Products with signs of use, damage, or wear
  • Items missing original packaging or components
  • Orders returned after the 30-day return period

Sale items and gift cards are also non-refundable.

Exchanges

We currently do not offer direct exchanges.

If you need a different size, color, or model, the fastest option is:

  1. Return the original product following our return process.
  2. Place a new order for the desired item.

Order Cancellation

Orders can be canceled within 24 hours after purchase, as long as the order has not entered the shipping process.

Once an order has been shipped or prepared for shipment, it cannot be canceled.

Please contact us as soon as possible if you need to cancel your order.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card company may require additional time to process and display the refund.

Original shipping fees are non-refundable unless the return is caused by an error on our part.

If you have not received your refund after 15 business days, please contact us:

Email: support@skykingsports.com

Contact Us

For any return or refund questions, please contact:

SkyKingSports Customer Support
Email: support@skykingsports.com